Frontline supervisors are given a very important task in the final result of the Ready, Willing and Able method of worker change in time of business change. They are the people who perform the activities that are critical to the outcome of business change at the employee level. They approach getting employees to the Ready, Willing and Able state through a dual process. They take on a collection of vital activities and they are responsible for a set of deliverables. When executed efficiently, these two groups of activities and deliverables should create an outcome of the wanted changes..
The first step in the process is to get the employees Ready. In terms of activities, the supervisor normally engages in explaining. They cover the new expectations for workers related to the new work. They might go over outcomes and procedures. Typically this includes testing for understanding of the new responsibilities. As far as deliverables go, a job description encompassing new responsibilities is normally produced. Supervisors will often develop a managing by objectives form. The big thing they are accountable for is new policies and procedures materials.
Employees reaching the Willing step is the next stop in this business change. At this point, the supervisor’s activities will be more reactive. They will offer evaluations or feedback to employees regarding the new tasks. They may be called on to problem-solve unforeseen issues with the processes. Rewarding the best efforts of employees with their new tasks is also something supervisors should be doing. Helping workers become at ease with the new processes is the point of most supervisor activities at this stage. As for the deliverables, it can include a new contracting form that reflects the new responsibilities. Supervisors will often take on the development of a new appraisal form. As additional tasks are added to worker responsibilities, the salary review documents should be evaluated and altered as necessary.
The last piece of the puzzle is making sure that workers at the Able stage. Content development related to training is a key activity of supervisors. Supervisors typically assess the current systems against the new tasks. The major function they serve is conducting practice. A very important activity in the process is testing workers’ knowledge about or skill with the new tasks. As to deliverables, supervisors often assemble trainer handbooks. Trainee notebooks are a deliverable that supervisors can create. Attendance logs and testing results are deliverables that supervisors would be expected to be able to produce. For analytic purposes, the testing results and logs can be invaluable.
The success of the Ready, Willing and Able model often rides on the dual role played by supervisors. It is a critical piece in business change. They are the responsible for making sure that training is properly performs and for making sure the necessary deliverables are available. However, when supervisors rise to the occasion and handle both activities and deliverables well, it can be a big step in producing the employee results that change initiatives are aiming to create.
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