The organization change process is not easy. It requires a collaboration of many factors: a hardworking change team, support from executive management, and a lot of careful planning. Organization change, however, is all about altering a specific type of business. The details of a retail clothing business are going to be profoundly different from the details of a boat manufacturing business. On the team, there has to be someone who’s an expert in change, and there has to be someone who has technical expertise as well. The pressing question becomes, in a specific business, who will take on the tasks and responsibilities of the subject matter expert?
This is a situation in which it can be tempting to fall back on resumes. After all, the resume shows the background of the person, as well as his training, skills and experience. This is unfortunate, because resumes are generally a poor indicator of the real subject matter expertise of a person needed for organization change, inspite of all the focus given to them in business. Put two resumes side by side and, if both people have ten years of experience and advanced degrees in the subject, it could seem that either would be a good subject matter expert. In practice, though, candidate A may have been going through the motions enough to be passably competent while candidate B has been living and breathing the business since day one. Given the choice between them, most change teams would rather have candidate B.
In order to get candidate B involved in organization change, that means you have to get personal and not only base everything on the resume. It means asking around in the company for the technical expert who has “the business in their bones.” Don’t be concerned. This person is going to be known as the expert. These are the people who tend to bring not only credentials and experience, but an intuition about the business honed over years of dedicated attention. They will provide honest recommendations without feeling the need of a formula. With this person on board as the technical expert in organization change, the project will run smoothly and not get hung up because of technical problems.
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